Terms of Use

Legal Information

The present General Terms and Conditions of Sale (T&Cs) define the rights and obligations of the parties in the context of the sale of goods and services offered by GTINO SRL, whether:

• 🛒 Online, via our website.
• 🏬 In-store, at our physical sales location.

These T&Cs apply to all customers, whether individuals or professionals, subject to specific provisions that may apply to professionals.

Applicable Law

These General Terms and Conditions of Sale (T&Cs) are governed by Belgian law. This legislation applies to both substantive and procedural rules.

Amicable Dispute Resolution

In the event of a dispute or claim, the customer is encouraged to first contact the GTINO customer service to seek an amicable solution.

📩 Contact us via our online form: Contact us.

Competent Courts

If no amicable agreement is reached, only Belgian courts will have jurisdiction to handle the dispute.

📌 Competent Court: Any legal proceedings must be brought before the court of the jurisdiction of GTINO's registered office.

Online Dispute Resolution

In accordance with Regulation (EU) No 524/2013, consumers may also use the European platform for Online Dispute Resolution (ODR):

🌍 Access the platform: Online Dispute Resolution.

Ownership Rights

The GTINO website and all its content (texts, images, graphics, logos, videos, icons, software, databases, etc.) are the exclusive property of GTINO SRL or its partners and are protected under applicable intellectual property laws.

Prohibition of Reproduction and Use

Any reproduction, distribution, modification, adaptation, or exploitation, in whole or in part, of any element of the website, by any means, without the express and written authorization of GTINO, is strictly prohibited and would constitute an infringement punishable by law.

This prohibition includes, but is not limited to:

• 🚫 Copying, distributing, or reusing site content without authorization.
• 🚫 Unauthorized use of GTINO’s trademarks, logos, or visuals.
• 🚫 Extracting or significantly using the site's databases.
• 🚫 Any attempt to modify the source code or reverse-engineer the site.

Hyperlinks and Integration

Hyperlinks to the GTINO website are allowed without specific request, provided they do not harm GTINO's image or reputation.

📌 However, embedding any part of our content on a third-party site via an iframe, mirroring, or any similar method is strictly prohibited without prior agreement.

Consultation and Modification of the T&Cs

The General Terms and Conditions of Sale (T&Cs) are accessible at any time on our website. These terms may be modified without prior notice. The applicable T&Cs are those in effect at the time your order is confirmed.

Reporting a Violation

If you notice unauthorized use of our content, you can inform us via our contact form.

Why Create a Customer Account?

Creating an account is mandatory to place an order on our online store.

In just a few clicks, you gain access to many benefits:

• 📦 Real-time tracking of your orders.
• 📜 Complete history of your purchases.
• 📄 Easy download of your invoices.
• ⚙️ Simplified management of your personal information.

How to Create Your Account?

Creating an account on our website is free, fast, and secure!

➡ Click here to get started: Create my account

Protecting Your Data and Payments

🔒 The security of your personal data and transactions is our top priority.

Our site is protected by a SECTIGO certificate and uses the latest encryption and protection technologies.

Payment Security

📌 GTINO never has access to your banking details. All transactions are fully secured and processed by our payment providers.

✅ Your banking information is:

• 🔹 Encrypted and protected by advanced security protocols.
• 🔹 Directly transmitted to banking institutions via secure connections.
• 🔹 Never stored on our servers.

Site Security and Certification

GTINO ensures maximum protection for all your connections and transactions.

• 🔹 All data is encrypted using the secure HTTPS protocol.
• 🔹 Our site is certified by SECTIGO, guaranteeing authenticity and security of exchanges.
• 🔹 The TLS 1.3 | 128-bit protocol ensures a reliable and secure connection.
• 🔹 The 🔒 icon in your browser confirms that your browsing is protected.

Enhanced Security from the Start

💡 Since the creation of our online store, we have always made it a priority to protect your data and transactions. You can shop with confidence.

Accuracy of Information

Every effort is made to ensure the accuracy of the information displayed on the GTINO website.

However, despite our vigilance, typographical errors, omissions, or modifications made by manufacturers may occur.

Limitation of Liability

GTINO and its suppliers cannot be held responsible for consequences related to:

• 🔹 Possible errors in descriptions, references, or product characteristics.
• 🔹 Technical or aesthetic modifications decided by manufacturers without prior notice.
• 🔹 Differences between displayed visuals and the final product received.
• 🔹 Any incidents or damages resulting from the use of the website's information.

Indicative Nature of Information

📌 Product names, brands, descriptions, and references are provided for informational purposes only and are not contractual.

📸 Product photos are for illustration purposes only. They may not precisely reflect certain characteristics, particularly due to design changes by manufacturers.

💰 Displayed prices are indicative and subject to change without prior notice.

Use of Non-Homologated Parts

Some parts we distribute are designed to enhance vehicle performance, especially for competition use only.

⚠ Warning: Installing these parts may alter the vehicle’s characteristics and result in non-compliance with homologation standards in your country. This may prohibit its use on public roads.

Customer Responsibility

📌 It is the buyer’s responsibility to check the applicable legislation in their country before purchasing and installing parts that may affect the vehicle's homologation.

GTINO cannot be held responsible for consequences related to:

• 🔹 Modifications to a vehicle making it non-compliant with homologation regulations.
• 🔹 Use of a vehicle equipped with non-homologated parts on public roads.
• 🔹 Any administrative or legal sanctions related to homologation.

Need More Information?

💡 If you have any doubts about the homologation of a product, feel free to contact us before your purchase via our contact form.

Online Ordering

🛒 Easily place your order on our online store:

• 🔹 Browse our catalog and select your products.
• 🔹 Add them to your cart and choose your delivery method.
• 🔹 Select your secure payment method.
• 🔹 Accept our General Terms and Conditions by checking the corresponding box.
• 🔹 Confirm your order to finalize your purchase.

In-Store Ordering

🏬 Place your order directly in-store:

• 🔹 Select your products from our shelves or online catalog.
• 🔹 Proceed with payment at the counter.
• 🔹 If an item is out of stock, an order can be placed on-site with:
  • ➡ A deposit or full payment depending on the item.
  • ➡ In-store pickup once available.
  • ➡ Home delivery with shipping fees.

Order Archiving and Proof

📌 Data retention and security:

• 🔹 Orders and payments are recorded in our secure systems.
• 🔹 GTINO’s computerized records are considered legal proof of transactions.
• 🔹 Order receipts and invoices are archived on a reliable and durable medium.

Confirmation by Email

📩 All online orders receive an automatic confirmation by email.

This message is sent to the email address provided by the customer when creating their account.

Details Included in the Confirmation

The confirmation email contains:

• 🔹 A complete summary of your order.
• 🔹 A unique order reference.
• 🔹 The billing address and the delivery address.
• 🔹 The applied VAT rate according to your delivery country.
• 🔹 A breakdown of costs (shipping, packaging, insurance, potential banking fees).

Didn't Receive the Email?

If you do not receive your order confirmation within a few minutes:

• 📌 Check your spam or junk mail folder.
• 📌 Ensure that your email address is correctly entered in your account.
• 📌 If in doubt, contact our customer service.

Online Order

📌 Want to modify or cancel an online order?

Contact us immediately by phone so we can intervene before shipment.

Please have the following information ready:

• 📦 Order number.
• 📋 List of items concerned by the cancellation or modification.

⚠ Important: A cancellation request does not guarantee acceptance.

• 🚚 If the order is in shipment or has already been handed over to the carrier, it can no longer be modified.
• 💳 If the order has not yet been shipped, it may be canceled, and you will either:
  • ✔ Receive credit on your GTINO account for a future purchase.
  • ✔ Be refunded automatically via your payment method, minus any possible banking fees.
• 🔄 If the order has already been shipped, you may return it by following our return procedure.

In-Store Order

🏬 Cancelling an order placed in-store:

If you have ordered one or more items that were not available in-store and wish to cancel the order, please note:

• 📌 This order was placed specifically for you.
• 💰 Deposits or payments made will be retained and considered non-refundable.

Order Cancellation by GTINO

🔴 GTINO reserves the right to cancel or refuse any order in case of:

• 📌 An existing dispute regarding the payment of a previous order.
• ⚠ An outstanding unpaid balance owed by the customer.
• 💳 If a new order is placed with an outstanding balance, GTINO may deduct the amounts paid to cover the arrears.

Stock Updates

📦 Our offers remain valid as long as they are displayed on the website and while stocks last.

Our stock levels are updated in real time after each online and in-store sale.

Cases of Unavailability

In rare cases, a product shown as available may no longer be immediately in stock:

• ⚠ Simultaneous orders in-store and online, causing a delayed update.
• 📋 Inventory errors, ongoing adjustments, or pending stock reception.

What Happens If an Ordered Item Is Unavailable?

📌 We will inform you promptly by email or phone.

You will have the option to:

• 💰 Receive a refund for the unavailable product.
• 🔄 Exchange it for an equivalent product.
• 🕒 Wait for restocking if a new shipment is expected.

Shipping and Order Management

📦 Your order is shipped all at once, once it is complete.

If you prefer partial shipping, contact us to discuss feasibility.

Need to Check Availability Before Ordering?

💡 Contact us, and we will confirm real-time availability.

How Does Replenishment Work?

🔄 Replenishment is the process of restocking our inventory to avoid or resolve stock shortages.

Our teams strive to maintain product availability while considering supplier restocking times.

Replenishment Timeframes

📌 The estimated timeframes shown on our site are in business days and start from the validation of your order.

• ⏳ These timeframes are indicative and based on average estimates.
• 🚚 The shipping time for your destination country is added to this timeframe.

⚠ GTINO cannot anticipate potential stock shortages or supplier delays.

No Compensation Possible

💡 Due to logistical uncertainties, no compensation, discount, gift voucher, or commercial gesture can be claimed in case of replenishment delays.

Displayed Prices: VAT Included

Offers and prices are valid at the time of order placement, subject to stock availability.

🇪🇺 Delivery within the European Union:

In accordance with European VAT regulations (One Stop Shop - OSS system), the prices displayed on our website are shown including VAT. The VAT applied is based on the customer’s delivery country, not the country of origin of GTINO.

🔹 The final VAT amount will be automatically calculated during checkout based on the destination country.

🔹 For intra-EU business customers with a valid VAT number, exempt VAT invoicing is available through the reverse charge mechanism.

📢 Important: No additional VAT charges will be added after order confirmation. However, delivery costs remain the responsibility of the customer depending on the selected shipping method.

🌍 Delivery outside the European Union:

If you are ordering from a non-EU country (Switzerland, overseas territories, etc.):

• Prices displayed are automatically calculated excluding VAT, and no European VAT will be applied.
• This deduction occurs as soon as the delivery address is located outside the European Union.
• Customs duties or local taxes may be required upon receipt of your order.

📢 Important: These import charges are entirely your responsibility and vary depending on your country’s regulations. We recommend checking with your local customs authorities before ordering.

Possible Bank Fees

Depending on your chosen payment method and banking institution, additional bank fees may apply. These fees are independent of GTINO and are subject to your bank’s terms or the payment provider’s policies.

Price Variations

The price displayed at the time of your order is final.

Once the order is confirmed and payment is processed, the price is fixed and cannot be changed.

➡ Price drop after your order?

If an item’s price decreases after your purchase, we unfortunately cannot apply this discount retroactively, in accordance with standard commercial practices.

➡ Price increase after your order?

If an item’s price increases after your order, we will, whenever possible, honor the initial price.

⚠ However, in cases of exceptional increases (significant material cost fluctuations, supplier price adjustments, tax increases, etc.), we may have to offer an alternative solution:

• Proceed with the order at the new price.
• Offer you an equivalent product.
• Cancel the order if no alternative suits you.

Pricing Errors

Despite our vigilance, a pricing error may occur on our site. If the correct price is lower than the displayed price, we will apply the lower price and refund the difference. However, if the correct price is higher than the displayed price due to an error, we will contact you to inform you and offer:

• To maintain the order at the corrected price.
• To cancel the order with a full refund.

GTINO reserves the right to cancel any order in case of an obvious pricing error.

Cash Payment

💰 All orders, whether placed online or in-store, must be paid in full at the time of purchase.

📌 No discount will be granted for early payment.

Late Payment

⚠ In case of late payment for any due amount:

• 📆 1.5% interest per month will automatically apply from the due date, without prior notice.
• ⚖ If legal action or debt collection is required, an additional charge of 20% of the total amount including VAT will be added as a fixed compensation fee.

Non-Payment and Order Cancellation

📌 For online orders with "off-line" payment (bank transfer):

• 📅 Payment must be completed within 7 days after order confirmation.
• ⛔ If payment is not received within this period, GTINO reserves the right to cancel the order without prior notice.
• 🔄 If you still wish to purchase the items, a new order must be placed, at the prices valid at that time.

Bank Fees

💳 Depending on your chosen payment method and banking institution, additional charges may apply.

📌 These fees are independent of GTINO and depend on your bank's conditions or the payment service provider.

Payment Verification

🔎 To combat credit card fraud and other abusive practices, GTINO may conduct verification checks on certain orders placed on its website.

These checks are intended to protect our customers and ensure the security of transactions.

Documents That May Be Requested

📌 A verification check may be triggered when:

• 📍 The shipping address differs from the billing address.
• 💳 The credit card holder's name does not match the customer's name.
• ⚠ Suspicious activity is detected on the account.

In such cases, we may request:

• 🆔 A copy of your identity document.
• 🏠 A recent proof of address.
• 📞 A phone contact for verification.

Order Shipment

🚚 No order will be shipped until the requested documents have been verified.

Response Time and Order Cancellation

⏳ If we do not receive a response to our verification requests within 7 days, the order will be automatically canceled without prior notice.

🛒 If the customer still wishes to purchase the items, a new order must be placed at the current prices.

Validity of Electronic Proof

📌 Computerized records, stored in GTINO SRL’s IT systems under reasonable security conditions, are considered legal proof of:

• 📧 Communications between the customer and GTINO.
• 🛒 Orders placed on our website.
• 💳 Payments made.

Order and Invoice Archiving

🗄️ Orders and invoices are archived on a secure and durable medium, which can be used as proof if necessary.

Customer Document Retention

⚠ Attention: GTINO is not required to store all your invoices and order receipts indefinitely.

💡 We recommend that you download, save, and/or print your documents on a storage medium of your choice.

Ownership of Sold Goods

📌 In accordance with applicable legal provisions, GTINO retains ownership of the sold goods until full payment of the price and any associated costs (fees, interest, penalties, etc.).

Consequences of Non-Payment

⚠ In case of total or partial non-payment of an order, GTINO reserves the right to:

• ❌ Claim the return of the goods in question.
• ❌ Demand the immediate settlement of the total outstanding amount.
• ❌ Suspend or cancel any ongoing orders.

📌 This provision does not affect the transfer of risk, which applies once the goods are handed over to the carrier.

Risk Transfer

🚚 Although GTINO retains ownership of the products until full payment, the risk of loss, theft, deterioration, or damage is transferred to the customer:

• 📦 Upon shipment or pickup.
• 📦 During the entire transport process.
• 📦 Once received at the delivery address.

💡 The customer is solely responsible for the storage, use, and maintenance conditions of the products after delivery.

Intervention Rights

⚖ GTINO reserves the right to recover unpaid goods, either amicably or through legal action, if necessary.

Delivery Conditions

🚚 Products are delivered to the address provided by the customer at the time of ordering and only within the areas served by GTINO.

📦 Delivery methods are as follows:

• 🏠 At your doorstep (if you live in a house).
• 🏢 At the building entrance (if you live in an apartment).
• 📍 In a pickup point of your choice (selectable at checkout).

⚠ Important: The delivery person is not required to bring the package inside your home or carry it upstairs.

Receiving and Inspecting Packages

📌 All our products leave our warehouse in perfect condition.

📦 Upon receipt, the customer must inspect the package in the presence of the delivery person.

If visible damages are found (impact, hole, crushing, damaged packaging, etc.), it is essential to:

• 📝 Note specific reservations on the delivery receipt.
• ⛔ Refuse the delivery if the package is severely damaged to allow a free replacement shipment.

⚠ Warning: If no reservations are made upon receipt, GTINO cannot be held responsible for damages that occurred during transport.

Responsibilities After Delivery

💡 Once the package is delivered and accepted without reservations, the customer is responsible for its condition.

📦 No exchange or refund will be granted for damages reported after delivery, except in cases of a manufacturing defect covered by the warranty.

Delivery Costs

📌 Delivery fees are calculated based on the weight, volume, and destination of the package.

💡 These costs are displayed before order confirmation.

Claim in Case of Error

📦 If you notice an error in your order (incorrect item or non-compliant product), you must notify us within 48 hours after receiving the package.

⏳ After this period, no claim will be accepted.

📩 Contact our customer service by email with:

• 📌 Your order number.
• 📷 Clear photos of the received item and its packaging.
• 📜 A detailed description of the error found.

Return and Exchange

📌 After validating your claim, GTINO will provide instructions for the return or exchange.

📦 The item must be returned:

• In its original packaging, in perfect condition.
• With all its accessories (if applicable).
• Without any signs of use.

Return Costs

📢 Who covers the return costs?

• ✅ GTINO covers the return costs if the error is confirmed (wrong product, preparation mistake).
• ❌ Return costs are at your expense if the error is due to a wrong selection when ordering.

Processing Time

📦 After receiving and verifying the returned product:

• 🔄 We process the exchange or refund within 7 working days.
• 💰 The refund is made via the same payment method used during purchase.

Reporting a Delivery Delay

📦 Has your package not arrived on the expected date? In some cases, slight delays may occur due to logistical constraints.

⏳ If your order has not been delivered within 5 business days after the estimated delivery date, please contact our customer service:

📩 Contact us

Procedure in Case of Confirmed Loss

🚚 If your package is declared lost by the carrier, we will immediately initiate a procedure:

• 🔎 We will contact the carrier to open an investigation.
• 📢 We will keep you updated on the progress of the case.
• ✅ If the carrier officially confirms the loss, we will offer:
  • 📦 A free reshipment of the same product (subject to availability).
  • 💰 A full refund if the item is no longer available.

⚠ No additional compensation can be claimed beyond a refund or reshipment.

Definition and Consequences

GTINO cannot be held responsible for delays, suspensions, or impossibilities of delivery resulting from a force majeure event. The following are considered force majeure events, without limitation:

• 🌪️ Natural disasters (storms, floods, fires, earthquakes, etc.).
• 🚧 Social conflicts (strikes in transport services, suppliers, road blockages, etc.).
• 🦠 Health crises (pandemics, epidemics, government-imposed lockdowns or restrictions).
• 📡 Network outages (internet failures, power outages, IT infrastructure malfunctions).
• ⚖️ Administrative or governmental decisions (embargoes, import/export restrictions, forced closures).
• 🔴 Acts of malice or terrorism directly impacting the logistics chain.
• 🚚 Transport delays or interruptions (lost parcels, overloaded logistics networks, unpredictable delays due to exceptional circumstances).

Impact on Deliveries

📌 If a force majeure event causes a delivery delay:

• 📢 We will inform you as soon as possible about the situation.
• 📦 We will implement all possible solutions to minimize the impact.
• ⏳ If the delay persists, we may offer an alternative solution or a refund.

Cancellation Due to Force Majeure

⚠ If the obstruction persists beyond a reasonable period, GTINO reserves the right to cancel the order.

📌 Such a cancellation will not entitle the customer to any specific compensation.

Procedure for Missing Items

📦 Upon receiving your order, we recommend immediately checking its contents and reporting any discrepancies.

⏳ You have 48 hours after receiving the package to report any missing item.

📩 Contact our customer service via our form: Contact us

Video Monitoring of Packaging

📹 To ensure a strict quality control, GTINO systematically films the packaging of each package before shipment.

💡 In case of a claim, we review the recordings to verify the exact content of the package at the time of packaging.

Claim Resolution

📌 If an error on our part is confirmed:

• 📦 The missing item will be shipped to you.
• 💰 We will offer you a refund or store credit (depending on the situation).

⚠ If the video confirms that all ordered items were shipped, no further action can be taken.

Fraud and Penalties

🚨 Any proven fraud attempt will result in:

• 🚫 Immediate rejection of any similar claim.
• 🔴 Permanent cancellation and banning of the customer account.
• ⚖ Legal proceedings if fraud is proven and repeated.

📢 GTINO reserves the right to refuse any future order from a customer who attempted fraud.

General Conditions of the Right of Withdrawal

The right of withdrawal applies only to individuals making a purchase for non-professional purposes.

📜 In accordance with European Directive 2011/83/EU, you have a legal period of 14 days from the receipt of the package to exercise your right of withdrawal.

📢 GTINO extends this period to 30 days! This period starts from the day you receive your order.

Return Costs and Refund Terms

📌 Return Costs:

• 📦 All shipping and return costs are your responsibility.
• 🚚 Even if the initial delivery was free (through a promotion or purchase threshold), its actual cost will be deducted from the refund.

📢 Options after Return:

• 💰 Refund of the amount paid within 7 days after return validation.
• 🔄 Exchange of the product (reshipping costs are borne by the customer).

How to Make a Return?

📩 Find all detailed information about the return procedure in our FAQ - 6. Returns & Exchanges.

General Return Conditions

To be accepted, any return must meet the following criteria:

• 📦 The product must be complete and returned in its original intact packaging.
• ❌ Items that have been used, damaged, or incomplete cannot be returned, exchanged, or refunded.

Exceptions to the Right of Return

📌 Certain products cannot be returned, including:

• 🚫 Personalized or custom-made items (e.g., printed graphic kits).
• 🚫 Electronic parts (CDI, EFI, meters, batteries, starters, chargers, stators, regulators, etc.).
• 🚫 Opened sealed items (helmets, worn clothing, etc.).
• 🚫 Packaged items returned partially.
• 🚫 Opened consumables (oils, sprays, brake pads, filters, etc.).
• 🚫 Electric or fuel-powered vehicles, even if still in their crate.
• 🚫 Sale or clearance items.

Return Costs and Terms

• 💰 Return shipping costs are your responsibility.
• 🚚 If the initial delivery was free (promotion or purchase threshold), its actual cost will be deducted from the refund.

In-Store Returns

🏬 For purchases made in our physical store, a 30-day period is granted for an exchange or return.

Responsibility and Return Shipping

⚠️ IMPORTANT: GTINO is not responsible for lost or damaged return packages.

• 📦 We recommend using a shipping method with tracking.
• ❌ Cash-on-delivery packages will be systematically refused.

Promotional Offers and Gifts

🎁 As part of certain promotional campaigns, GTINO or its partners may offer you samples, gifts, or free items added to your order.

These gifts are distributed randomly or based on specific criteria (e.g., order amount, purchased products, specific partnership).

Missing Announced Gift

📌 Despite our efforts, some samples or gifts may not be included in your package, even if they are mentioned on your packing slip.

• 🚫 This may be due to a stock shortage or a processing error.
• 🚫 No claim, compensation, voucher, or commercial gesture can be granted for the absence of a free item.

Nature of Free Gifts

📌 Free items are neither guaranteed, nor exchangeable, nor refundable.

🛑 A gift cannot under any circumstances be considered a purchased and paid product.

Conditions for Receiving Free Products

🎁 GTINO may offer free products under certain conditions:

• 🛍 Exceeding a specific purchase amount.
• 📦 When purchasing a specific item.
• 🔁 Stackable promotional offers.
• 🎟 Using a promotional code under certain conditions.

Stock Shortages and Errors

📌 Free products are subject to availability. In case of a stock shortage or processing error, GTINO cannot be held responsible.

🚫 No claim, compensation, gift voucher, or commercial gesture can be granted for the absence of a free product.

Returning an Order with a Free Product

📦 If you return an order that included a free product, the gift item must also be returned.

⚠️ If the free product is not returned, it will be automatically charged and its amount will be deducted from your refund.

Duration and General Warranty Conditions

These provisions do not deprive the consumer of the legal warranty, which requires the professional seller to guarantee the buyer against any hidden defects in the sold product.

The consumer is expressly informed that GTINO is not necessarily the manufacturer of the products sold on our online store. Therefore, in the event of damage caused to a person or property due to a product defect, GTINO cannot be held liable. Any claim should be addressed directly to the respective manufacturer.

The warranty exclusively covers the replacement or repair of the defective part. No other compensation may be claimed.

To claim the warranty, the consumer must retain and present the original invoice or delivery slip.

⚠ Important: If the product is used for professional purposes or outside private use, the manufacturer's or supplier's warranty may be limited. Please check the specific conditions on the product sheet.

Coverage and Warranty Costs

Any warranty request requires the return of the item to GTINO's premises at the customer’s expense. The warranty does not cover shipping and return costs, which remain the consumer's responsibility.

At GTINO, we guarantee optimal quality across our entire catalog:

• ✅ 2 years minimum warranty on all products (from the invoice date).
• ✅ 6 months warranty for electrical and electronic products.
• ✅ For electric or gasoline-powered vehicles, check the "Warranty" tab on the relevant product page. Some brands offer specific commercial warranties depending on the model.

Warranty Application

🛠 What does the warranty cover?

In the event of an issue with a product under warranty, we reserve the right to:

• 🔹 Replace the item with an equivalent product.
• 🔹 Repair it if possible.
• 🔹 Issue a store credit corresponding to the invoiced value.

💡 The contractual warranty is strictly limited to the replacement or repair of defective parts. Any claim must include:

• 🔹 Details of the product’s usage.
• 🔹 The exact nature of the issue.
• 🔹 Photos or videos to facilitate defect analysis.

Warranty Application Conditions

To benefit from the warranty, parts must be installed by a professional with the necessary skills and tools.

Incorrect installation or failure to follow the manufacturer’s recommendations may result in an immediate cancellation of the warranty.

Reasons for Warranty Exclusion

The following situations automatically void the warranty:

• ❌ Use in competition (unless specifically stated by the manufacturer).
• ❌ Failure to follow installation instructions or recommendations.
• ❌ Improper or unintended use of the product.
• ❌ Incorrect assembly or installation by an unqualified person.
• ❌ Water damage or oxidation.
• ❌ Drop, impact, or accident damaging the product.
• ❌ Neglect and premature wear due to poor maintenance.
• ❌ Repairs performed by an unauthorized technician not certified by the manufacturer or GTINO.

Conditions for Warranty Coverage

To submit a warranty claim, the product must be returned along with:

• 📄 A detailed explanation letter describing the issue.
• 📄 A copy of the purchase invoice.
• 📄 A proof of installation by a qualified professional (if required for the product).

Costs and Responsibilities

⚠ Please note:

• 🚚 The costs of shipping to and from GTINO are entirely the customer's responsibility.
• 📌 Warranty claims will not be accepted without proof of professional installation (if required).

No Compensation for Loss of Use

We understand that having a product under warranty can be inconvenient. However:

• 🔹 GTINO cannot be held responsible for compensation for loss of use during the warranty period.
• 🔹 No reimbursement will be granted for additional costs (e.g., technician intervention, diagnostics, rental of replacement equipment, etc.).
• 🔹 Repair or replacement of the product does not extend the original warranty period.

Need Help?

If you have any questions regarding warranty application, feel free to contact us via our online form: Contact Us.

Limitation of Liability for Compatibility Information

📌 GTINO cannot be held responsible for compatibility indications displayed on its website.

These details are provided for informational purposes only and are non-contractual by our suppliers, who bear full responsibility.

💡 If you have any doubts about a product’s compatibility, we strongly advise you to contact our advisors before completing your purchase.

Limitation of Liability for Products Offered

GTINO strives to provide accurate and complete information about its products to help customers make informed choices.

🚨 However, we cannot be held liable in cases of:

• ❌ Improper use of purchased products.
• ❌ Failure to follow manufacturer recommendations.
• ❌ Incorrect installation by an unqualified individual.

Limitation of Liability for the Website

GTINO strives to maintain a reliable and functional website. However, we cannot guarantee:

• 🔹 The complete absence of errors or omissions in descriptions and content.
• 🔹 The accuracy and constant updating of all information.
• 🔹 Uninterrupted access to the website, free from technical errors or connection issues.

💡 GTINO cannot be held responsible for damages resulting from a technical issue, temporary website unavailability, or unintentionally incorrect information.

Customer Responsibility

The customer assumes full responsibility for:

• 🛠 Choosing the right products according to their needs and expectations.
• 🛠 Following the usage and installation instructions provided by the manufacturer.
• 🛠 Product installation, which must be carried out by a qualified professional when necessary.

Data Protection and Confidentiality

🔒 At GTINO, protecting your personal data is a top priority. All information you provide is used solely for:

• 📦 Processing and shipping your orders.
• 🛠️ Customer service and handling your requests.
• 📢 Sending promotions and offers (if you have given your consent).

🚫 GTINO commits to never sell, transfer, or share your personal data with third parties without your explicit consent.

Your Rights Regarding Your Data

In accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679), you have the following rights:

• 📄 Right of Access: View the personal data we hold about you.
• ✏️ Right of Rectification: Request correction of inaccurate information.
• 🗑️ Right to Erasure ("Right to be Forgotten"): Request deletion of your data.
• 🔄 Right to Data Portability: Retrieve your data in a usable format.
• 🚫 Right to Object: Refuse the use of your data for marketing purposes.
• ⏸ Right to Restriction of Processing: Temporarily suspend the use of your data in case of dispute.

How to Exercise Your Rights

You can exercise your rights at any time by contacting us:

• 📧 By email via our online form: Contact us.
• 📩 By mail at: GTINO, Grand Route 581, 4610 Beyne-Heusay, Belgium.

GTINO commits to responding to your request within 30 days.

Data Security

We implement all necessary technical and organizational measures to protect your data against:

• 🔐 Unauthorized access.
• 🛠️ Accidental loss.
• 📛 Any unauthorized modification or disclosure.

Cookies and Tracking

Our site uses cookies to enhance your user experience and optimize our services.

📜 For more information on cookie usage, visit our dedicated page: Cookie Policy.

Termination by the Customer

The customer may request the termination of their account or any subscription at any time, subject to the following conditions:

• 📩 Submit a written request via our contact form: Contact us.
• ⏳ Processing time: The request will be processed within 7 business days.
• ⚠ Any ongoing orders must be fulfilled before the account is permanently closed.
• 🔄 If a subscription is active, termination will take effect at the next billing cycle, unless otherwise specified in the subscription terms.

Termination by GTINO

GTINO reserves the right to terminate a customer account or suspend an order in case of:

• 🚫 Violation of the General Terms and Conditions of Sale.
• 🚫 Fraud, attempted fraud, or abuse (e.g., false claims, return fraud, payment fraud).
• 🚫 Partial or total non-payment of an order.
• 🚫 Malicious or abusive use of the website.
• 🚫 Damage to GTINO’s reputation or interests.

📢 Notification: In the event of termination due to misconduct, GTINO will send an official email to the customer and reserves the right to take legal action for outstanding payments.

Effects of Termination

📌 Once termination is effective:

• 🔹 Access to services, order history, and account-related benefits will be permanently closed.
• 🔹 Data deletion: Personal information will be retained only for the legally required duration, unless an immediate deletion request is submitted.
• 🔹 No compensation will be granted in cases of termination due to fraud or violation of GT&Cs.

📃 Privacy Policy: More information about data management in our Privacy Policy.

Customer commitment

By validating an order on GTINO.COM or making a purchase in-store, the customer acknowledges having read these General Terms and Conditions of Sale (T&Cs) and accepts them without reservation.

📌 Before confirming any online order, a reminder of the T&Cs is displayed. The customer must check the corresponding box to confirm acceptance.

📌 In-store, acceptance of the T&Cs is implicit upon purchasing a product or service.

Scope of acceptance

Acceptance of the T&Cs applies to all transactions made, including:

• 🛒 Any order placed on the website.
• 🏬 Any purchase made in-store.
• 💳 Any transaction completed through the available payment methods.
• 📦 Any delivery carried out according to the terms defined in the T&Cs.

Modification of the T&Cs

GTINO reserves the right to modify its General Terms and Conditions of Sale at any time.

📅 The applicable T&Cs are those in effect on the date of purchase or order. Any subsequent modifications will not apply retroactively to past transactions.

📜 View the latest version of the T&Cs here: See full T&Cs.

Need more information?

📩 For any questions regarding our T&Cs, contact us via our online form:

Contact us.