Privacy Policy

🔒 Your Privacy, Our Priority

At GTINO, protecting your personal data is our commitment. We ensure its security and compliance with the General Data Protection Regulation (GDPR).

We collect and use your information only for:

  • 📦 Managing and shipping your orders securely.
  • 🛠️ Providing responsive after-sales service and handling your inquiries.
  • 📢 Offering personalized deals and promotions (only with your consent).

🚫 GTINO does not sell, transfer, or share your personal data with third parties without your explicit consent.

We implement strict measures to ensure the security and confidentiality of your information at every stage.

📊 Collected Data and Its Use

When you shop on our site, we collect certain information necessary to process your orders and improve your experience:

  • 📌 Personal details (name, email, phone number).
  • 📌 Billing and shipping information (address, order history).
  • 📌 Browsing data (visited pages, preferences, cookies).

🔹 This data is used to:

  • ✅ Process and ship your orders securely.
  • ✅ Provide customer support and after-sales assistance.
  • ✅ Offer personalized deals and promotions (with your consent).

🚫 GTINO does not sell or share your data with third parties without your explicit consent.

📩 Learn more about your rights and how we manage your data in our User Rights section.

⚖️ Legal Basis and Data Retention

The processing of your data is based on different legal grounds, in accordance with the General Data Protection Regulation (GDPR - Regulation EU 2016/679):

  • 📜 Contract execution: order management, invoicing, and shipping.
  • 🔒 Compliance with legal obligations: retention of invoices and accounting records.
  • 📢 Your consent: receiving promotional offers and newsletters.
  • ⚖️ Our legitimate interest: fraud prevention and service improvement.

Data Retention Period

Your information is retained only for the time necessary to fulfill the purposes for which it was collected, in compliance with legal requirements.

  • 📦 Order data: retained for 10 years to comply with tax and accounting regulations.
  • 🛠️ After-sales service: retained for 2 years after the last interaction.
  • 📧 Marketing and newsletters: retained for up to 3 years after the last active contact, unless unsubscribed.
  • 🔒 Payment data: retained for the time necessary to process transactions and in accordance with banking regulations.

Security and Restricted Access

Only authorized personnel have access to stored data, and it is neither sold nor shared without your consent.

📩 For any request regarding data retention, contact us: Contact us.

🛡️ Security and Data Sharing

We implement advanced security measures to protect your data from unauthorized access.

Transaction Security

  • 🔹 Data is encrypted via HTTPS and protected by a TLS 1.3 | 128-bit certificate.
  • 🔹 SECTIGO certification ensures authenticity and secure exchanges.
  • 🔹 The 🔒 icon in your browser confirms secure browsing.

Secure Payments

GTINO guarantees maximum security for all your transactions.

  • ✅ Payments are processed through PCI-DSS certified platforms, meeting banking security standards.
  • ✅ GTINO never has access to your banking details, which are encrypted and secured.

Data Sharing

🚫 Your data is never sold or used for commercial purposes without your consent.

📌 Some information may be shared with:

  • 📦 Our logistics partners to ensure order shipping.
  • 💳 Our payment providers for secure transactions.
  • 🛠️ Our technical service providers for site management.

💡 Since the launch of our store, we have ensured the protection of your data and transactions.

🍪 Cookies, Rights, and Contact

Cookie Management

Our website uses cookies to enhance your user experience and optimize our services:

  • ✅ Automatically identify you on future visits.
  • ✅ Save your preferences (language, currency, etc.).
  • ✅ Keep the contents of your shopping cart.
  • ✅ Adapt the site based on your interactions for a smoother experience.

Types of Cookies Used

  • 🔹 Essential Cookies: Necessary for the proper functioning of the site.
  • 🔹 Analytical Cookies: Help measure traffic and improve navigation.
  • 🔹 Marketing Cookies: Used to display personalized advertisements.

📌 Good to know: The cookies used on GTINO.com do not contain any sensitive personal data and are completely secure.

📜 To learn more and manage your preferences, visit our dedicated page: Cookie Policy.

📜 User Rights

In accordance with the General Data Protection Regulation (GDPR - Regulation EU 2016/679), you have the following rights regarding your personal data:

  • 📄 Right of access: View the personal data we hold about you.
  • ✏️ Right to rectification: Modify or correct your data in case of an error.
  • 🗑️ Right to erasure ("right to be forgotten"): Request the deletion of your data.
  • 🔄 Right to data portability: Retrieve your data in a reusable format.
  • 🚫 Right to object: Refuse the use of your data for marketing purposes.
  • ⏸ Right to restrict processing: Temporarily suspend the use of your data in case of a dispute.

Retrieve Your Personal Data

From your customer account, the "My Personal Data" section allows you to download all information collected by our store.

Exercise Your Rights

You can also exercise these rights by contacting us:

  • 📧 By email via our online form: Contact us.
  • 📩 By postal mail at the following address: GTINO, Grand Route 581, 4610 Beyne-Heusay, Belgium.

GTINO commits to responding to your request within 30 days, in accordance with legal obligations.

🌍 Data Transfers Outside the EU

GTINO ensures that your personal data is stored and processed within the European Union. However, some of our technical providers or third-party services may be located outside the EU.

Security and Compliance of Transfers

If a data transfer outside the EU is necessary, we ensure that:

  • ✅ The providers are located in a country benefiting from a European Commission adequacy decision.
  • ✅ Standard Contractual Clauses (SCCs) approved by the European Commission are in place.
  • ✅ Additional security measures are applied to ensure data protection.

Services Concerned

GTINO may use services from:

  • 📦 International carriers (e.g., DHL, FedEx, UPS).
  • 📢 Marketing tools (e.g., Google Analytics, Meta Ads).
  • 💳 Payment providers (e.g., PayPal, Stripe).

📩 For any questions regarding data transfers outside the EU, contact us: Contact us.